A trade business does good work and knows its customers are happy, but nobody ever gets around to asking for a review. Here is the build that turns each finished job into a tailored request at the right moment, with the owner approving the wording.
Illustrative example build. The figures are typical for a business of this size, not measured results from a specific client.
A two-crew trade business finishes plenty of jobs, and most customers are pleased with the work. Reviews on Google are how new customers find and trust a trade, and the owner knew it. The trouble was always the asking. By the time the tools were packed up and the day was done, the last thing anyone wanted to do was tap out a message asking for a favour.
So the reviews that should have come in never did. The odd customer left one unprompted, but the steady stream that a happy customer base should produce just was not there. Asking felt awkward, remembering to ask was harder still, and there was no tidy way to do it at the moment a customer was most pleased, which is right after the job is done.
The asking runs by itself once a job is marked done. The owner keeps control of who gets asked and how it reads, so it never feels pushy and never lands on a customer who had a rough job.
When a job is marked complete in the business's job or invoicing system, a review request is queued to go out a sensible time later by SMS or email, with a direct link to the Google profile. The customer gets the ask while the good work is still fresh, not weeks after they have forgotten about it.
Each request is drafted to suit the job and the customer, so it reads like a real message rather than a template. The owner chooses who to ask and can approve the wording before it sends, so anyone who had a tricky job is quietly left off and nothing goes out that feels off.
Plenty of happy customers but not the reviews to show for it? Tell us how you ask for reviews now, or whether it happens at all, and we will show you the ask that sends itself. No pressure and no jargon, just a look at what is possible.