A five-person professional services team runs a steady stream of client and internal meetings. The conversations are good and the decisions are clear at the time. The problem starts the moment the meeting ends. Someone has to turn a page of scrappy notes into a proper summary, work out who agreed to do what and by when, and get a follow-up out to the client. Between back-to-back meetings and the actual work, that tidy-up kept sliding to the bottom of the day.
So the actions faded. A task nobody wrote down is a task nobody does, and follow-up emails that should have gone out the same afternoon went out days later or not at all. It made the team look slower than it was, and it meant the same points had to be chased up again at the next meeting.