Straight into the diary
A new enquiry becomes a booking or lead record, with a confirmation and follow-up sent back to the customer right away, so they hear from you before they move on.
Example build · Sales
Enquiries that land in your booking system
A service business loses work to the phone ringing out and web forms sitting unanswered for hours. Here is the build that turns every enquiry into a booking or a lead, with the confirmation and follow-up handled for them.
15 min → 1 min
Handling per enquiry
~15×
Faster than by hand
~180 hrs
Back per year
Illustrative example build. The figures are typical for a business of this size, not measured results from a specific client.
The problem
A missed call is a missed job, and busy days bring plenty of missed calls
Enquiries came in by phone and web form while the team was already flat out serving customers. A call that rang out, or a form that sat unopened for a few hours, often meant the customer had already booked someone else.
The work was there. It was slipping away in the gap between someone reaching out and someone being free to answer.
What we built
Answered in a minute, booked in your system
A new enquiry gets an instant response and drops straight into your booking system. Anything the system is unsure about is held for a person before it becomes a confirmed booking.
Sorted to the right place
Each enquiry is read, the key details pulled out, and it is routed to the right service or person. Anything unclear is flagged for you to confirm before it is locked in.
The stack
Everyday tools, joined up and watched
n8n
Web form
SMS gateway
Cliniko
Claude
What changed
- Enquiries get an answer in a minute instead of hours, so fewer customers drift to a competitor.
- Bookings land in the system on their own, so the team is not doing data entry between jobs.
- A person confirms anything unclear, so the diary stays accurate.
Build sheet
- Client
- A small service business taking enquiries by phone and web form (illustrative)
- Engagement
- Workflow Audit, then a Targeted Build
- Timeline
- 2 weeks, kickoff to live
- Stack
- n8n, Web form, SMS gateway, Cliniko, Claude
- Aftercare
- Care retainer: monitored, human-reviewed and reported monthly
Over to you
Similar problem?
Watching jobs slip away in the gap between a call and someone being free to answer? Tell us where your enquiries come from and we will show you how they become bookings without the back and forth. No pressure and no jargon, just a look at what is possible.